bgdok Privacy Policy

bgdok ("we", "our", or "platform") is an online casino and betting platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information when you use our website bgdok.lat.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform and contact us.

bgdok places the highest importance on the privacy of its users. We believe it is our responsibility to keep every player's information secure, and we fulfil that responsibility with complete dedication.

We collect various types of information when you register and use services on bgdok. This information helps us provide you with a safe and quality service.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• National ID card or passport number (for identity verification purposes)
• Registered email address
• Mobile number

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and session data
• Time spent on the site and information about pages visited
• Gaming activity and betting history

We use your personal information only for the following legitimate purposes. bgdok never sells your information to third parties.

• Account Management: Completing the registration process and keeping your account secure.
• Identity and Age Verification: Ensuring that only individuals aged 21 or above are using the platform.
• Processing Financial Transactions: Completing deposits, withdrawals, and other payments smoothly.
• Providing Support Services: Assisting with your questions and issues via 24/7 live chat and email.
• Fraud Prevention: Detecting unusual activity to protect the platform and other players.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Responsible Gaming: Monitoring your gaming behaviour to identify problematic patterns and providing assistance when needed.
• Service Improvement: Improving the platform based on user experience.

bgdok uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Necessary for the website to function, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language selection or game settings.
• Analytical Cookies: Used to review site usage, which helps us improve our services.
• Security Cookies: Used to detect and prevent fraud.

4.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some website features to not work properly.

bgdok never sells, rents, or shares your personal information with third parties for commercial purposes. Disclosure of information may only occur in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and payment service providers who assist in operating our platform. These partners operate under strict confidentiality agreements and may use your information only for the purpose of providing specific services.

5.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, a lawful request from an investigating authority, or any other legal obligation.

5.3 Fraud Prevention

Relevant information may be shared with the concerned authorities to help prevent and investigate fraud, money laundering, or other illegal activities.

bgdok uses industry-standard security technologies to keep your personal information secure. Our security measures are as follows:

• SSL/TLS Encryption: All data transmissions are secured using advanced SSL encryption technology.
• Encrypted Data Storage: Stored sensitive information is kept secure through encryption.
• Two-Factor Authentication: A two-step authentication system for additional account security.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Access Control: Only authorised personnel can access specific information.
• Firewall and Cyber Protection: Advanced technologies are used to protect servers from external attacks.

However, complete security on the internet can never be guaranteed. While we make every effort, it is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

As a user of bgdok, you have the following rights over your personal information. To exercise these rights, please contact our support team.

bgdok retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Accounts: For the entire duration that the account remains active.
• Closed Accounts: For a specified period after account closure, as required by legal obligations and fraud prevention needs.
• Financial Transaction Records: For the period required by regulatory authority guidelines.
• Communication and Support Records: For a reasonable period to ensure service quality.

After the specified period, information is securely deleted or anonymised in a way that cannot be linked to any individual.

bgdok's services are strictly for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

If we are informed that a person under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information. We follow strict procedures to verify age at the time of registration.

bgdok may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the site after changes are made will be considered as your agreement to the updated policy.

We recommend you review this page regularly so that you are always informed about our privacy practices.

bgdok places the highest importance on responsible gaming. By analysing information about your gaming behaviour, we can identify problematic patterns and assist you when needed. This analysis is conducted with your consent and with complete confidentiality.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us. Our support team is available in Bengali at all times to assist you.

To read our other policies and terms, see: Terms and Conditions · Responsible Gaming · About Us